Everlasting Castings strives to provide you the customer with utmost satisfaction. If you are not satisfied with a product or your baby comes before you have a chance to use a belly casting kit, you are welcome to return your goods and request a refund within 14 days of your purchase date. All refunds for credit cards will be issued to the credit card account that appears on the original order. Postage fees (which may vary dependent on you delivery location) are non-refundable. All refunds are at the discretion of management.
Products will only be accepted back if they are unopened and unused. Before returning your goods you will need to contact Everlasting Castings to notify us of:
- Your decision to return
- Your full name
- Your address
- Your previous payment method
- Your delivery address if different to your billing address
- The products/goods that you want to return
- Date of purchase
- Order number
Fingerprint jewellery items cannot be refunded once they have been made as they are personal to you and cannot be re-sold. If your item is faulty it will be repaired, if possible or replaced. You will first need to take a digital picture and send it to us. If instructed, you should return your jewellery by Royal Mail Special Delivery to PO Box 451, Byfleet, West Byfleet, Surrey, KT14 9AY with a covering letter. The postage cost will be refunded in the case of faulty items. Repairs and replacements can take up to 3 weeks from when we receive the returned item. If when you return your item it gets lost in the post you will have to claim from Royal Mail. We cannot be held responsible.
If you decide not to have your jewellery made once you have sent your prints in to us, we will take off £5 plus £2.per impression kit used, from the refund amount.
Rings. We make the rings to the size you supply. If you measure your size incorrectly we will not be held responsible.
Relevant Methods of Contacting Everlasting Castings in the event of a refund/return:
by email:
info@everlastingcastings.co.uk
by phone: +44 (0)207 482 5552
by post: Returns, Everlasting Castings LTD, 237 Kentish Town Road, London NW5 2JT
Everlasting Castings will ask you to send your goods back. If a refund is given, Everlasting Casings will credit you using the method that you paid, deducting all relevant charges. If goods are damaged in transit but can be reboxed, labelled or repaired a fee will be charged.
The customer is responsible for the shipping cost of unopened goods, unless otherwise authorised by Everlasting Castings Ltd. All returns are subject to approval by our customer services.
