|
|
A. We send you an impression kit(s) and your partly-completed order form.
You take your fingerprint impression(s) using the very easy, non-toxic, putty impression kit. It just takes minutes.
If you don't like the print, simply re-roll and try again.
You then fill in your choice of wording, whether you want hand imprinted text or
hand written text and any other requirements and return the order form with the impression(s) in the reply paid envelope.
Finished pieces are normally sent Royal Mail Special Delivery, within 6-10 days (3 weeks if hallmarked) of receiving the completed impressions back.
This time will extend during busy periods such as Christmas and Father's Day.
|
|
|
A. It does depend on the size of the child's finger and the depth of lines on their finger.
The shallower the lines the less defined they may be.
But even with few lines or undefined ones you still get a nice finger-shaped imprint.
If we receive a print that has no lines, we will contact you before proceeding.
If the lines are feint and the child is under 18 months we assume you are happy for us to go ahead.
You must let us know if this is not the case.
The best prints are a nice oval shape taken from the flat pad of the finger not the tip and are the same depth throughout.
We assume you are happy with what you send in.
|
|
|
A. We can do a print at any age though the smaller the finger the less defined the print may be
and we recommend waiting until a baby is older than 4 months if you really want to see lines.
As for upper age, there is none.
We can do any age really for all sorts of occasions - christenings, birthdays, weddings, anniversaries or other special events.
|
|
|
A. It is very simple and easy. You simple roll two balls of a plasticene-like substance together in your fingers for 1 minute.
You do not need to measure out anything or mix powder with water. Full instructions with photos are included witht the impression kit.
If you are not happy with your print, you simply, re-roll and try again.
But please be assured that if we receive your print and it has no lines or is not suitable for casting from we will contact you before going ahead.
If we have to re-issue kits due to anything else but the impression material failing), there will be a charge of £3.50 per kit.
|
|
|
A. If you are happy for us to use the mould we already have then no you don't need to do it again.
If the personalisation is different to the original order you must tell us at the time of re-ordering otherwise we will assume you want it the same.
But we do have customers who come back a year or so later and they want a new print for the age of their
child then and so a new mould would be required in that case.
|
|
|
A. When you receive your impression kit(s) you will also receive an order form.
The form will already have your purchased items listed.
All you need to do is fill out the rest of the form to let us know the type of lettering and
the name or message for each piece.
This works well if you buy jewellery as a gift but want the recipient to be able to fill in the
lettering style and wording. Or if you just can;t make up your mind at the time of ordering!
|
|
A. We use hand stamping or hand written lettering in uppercase or lowercase so you have lots of choice.
What lettering will fit is dependent on fingerprint size, jewellery piece size and letter width.
For instance "William" (7 letters) and "Tommy" (5 letters) would take up about the same amount of room.
You are looking at a limit of about 7-8 characters on most of the Classic and Chunky charm pieces.
For the classic and chunky bracelet charms, about 5-6 hand written letters or hand stamped initials.
Hand written lettering can be adjusted to fit quite a bit, less so with the hand stamped.
Let us know what you want and if we cannot fit it on we will contact you.
Nicknames, abbreviations or initials are a good alternative.
|
|
|
A. Sterling silver is 92.5% pure. Solid silver is 99.9% pure.
|
|
|
A. Chunky circular charms and Everlasting print rings must be hallmarked by law as they weigh more than 7.78g
which is the threshhold in the UK for silver.
Consequently, these items must be sent away for hallmarking which adds 7-10 days to the delivery time.
All other pieces are not hallmarked but we can do this for you for £6 per charm/item. Click
here for our hallmarking options.
|
|
|
A. The finished jewellery items are sent in a stylish box by Royal Mail's Special Delivery service.
This ensures insurance for up to £500 and next day delivery by 1pm.
|
|
|
A. Your pieces should normally be sent out by Royal Mail's Special Delivery Next Day service 6-10 days after
the completed impressions and order form are returned to us. During busier times or postal strikes this time may increase.
If you have a special date that you need an item for, please let us know when you place your order.
Hallmarking will add 7-10 days onto our turnaround time taking it to 3 weeks from when we receive your fingerprint impressions back.
|
|
|
A. It is a completely safe and non-toxic process.
|
|
|
A. Only the rings for standard necklace charms are soldered as they can be taken off the chain easily.
All other charms are not soldered so that they can be removed, if desired. The rings we use are very strong
and should be opened with pliers - use a twisting action rather than pulling the ring apart.
Also, the 2 and 3 descending charms necklaces have a special strong jump ring that is not soldered.
Please let us know, if you want them to be soldered.
There is a charge of £2 per charm for this service.
|
|
|
A. Yes. £3 per each extra 2 inches of trace & curb or bead/ball chain. Please contact us to pay the difference.
|
|
|
