Our Delivery Information
Our delivery service is provided by Business Post, Fedex and Royal Mail, so you can be assured of a fast and secure delivery of the goods that you purchase from us. Goods will normally be dispatched within 24 hours but during busy times it may take up to 4 days. When you have placed your order, you will be contacted by email so that you know which day your parcel will be delivered. Fedex and Business Post deliveries can be tracked on their websites using the job code that you will be given by us. If you need an item urgently, please email us at: info@everlastingcastings.co.uk and we will see what we can do.
 
What happens if I miss the courier delivery?

There must be someone to sign for a courier delivery at the supplied delivery address. If you are out a card will be left but only where the address does not have a shared entrance/ intercom. The card will indicate what to do to have your goods re-delivered. If a card cannot be left at the delivery address, your goods will be left at your local depot and we will need to contact you to find out when to re-deliver. If you are out a second time the goods will be returned to us. Unfortunately, if we have to re-send the goods via the courier, we will have to charge you again for postage as we will be charged again. Please ensure you supply a contact telephone number when you place an order so you can be contacted by us if needed. If you cannot be sure you will be in, you could leave the address of a neighbour in the 'Special delivery instructions' box at checkout. Or maybe use a work address. Photo casting kits must be picked up from the depot if you miss the delivery.

 
We use the following delivery methods:
Region Delivery service Expected delivery time from dispatch*
UK mainland <5kg Fedex UK Next day
UK mainland >5kg Business Post Parcel Post 1-2 days
UK non-mainland & remote Royal Mail Small Packets 2-5 days
Europe** Airmail standard parcels 3-7 days
Europe** International Signed for, Airsure 2-5 days
Other** Standard parcels 3-7 days
 

*Delivery times are in working days and depend on the destination. Service availability may change at short notice due to current events. Deliveries are made Monday-Friday except public and bank holidays.

**On a quote basis. Additional postage charges must be paid into our Paypal account sales@everlastingcastings.co.uk before dispatch of goods. As a guide, Airmail to most European destinations is £4 extra. International Signed For adds £3.50 to this Airmail price and Airsure adds £4.20 to this Airmail price.

 

Prices

We charge a fixed price of £4.95 for mainland UK deliveries. Larger items or delivery to non-mainland or remote UK will take a bit longer to arrive as shown above. If you live outside the UK mainland, please contact us for a delivery quote. Channel Islands have an optional £3 surcharge as shown above.
 
Fingerprint jewellery
Impression kits are sent out and returned for free via 1st class post. Your pieces should normally be sent out by Royal Mail's Special Delivery Next Day service 5-10 days after the completed impressions and order form are returned to us. During busier times or postal strikes this time may increase but we will keep you informed. This service includes insurance for up to £500. If you have a special date that you need an item for, please let us know when you place your order. Hallmarking will add an extra 7-10 days on to the turnaround time taking it to 3 weeks from when we receive your fingerprint impressions.
 
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