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Our Delivery Information |
Our delivery service is provided by Fedex and Royal Mail, so you can be assured of a fast and secure delivery of the goods that you purchase from us. Goods will normally be dispatched within 24 hours but during busy times it may take up to 4 days. When you have placed your order, you will be contacted by email so that you know which day your parcel will be delivered. Fedex deliveries can be tracked on their website using the consignment number provided. If you need an item urgently, please email us at: tam@everlastingcastings.co.uk and we will see what we can do.
Please open your parcel as soon as you receive it to check that it is undamaged. You only have until 2pm the next working day to inform us of any damage. This is so we can claim from Fedex. |
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| What happens if I miss the courier delivery? |
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There must be someone to sign for a courier delivery at the supplied delivery address. If you are out a card will be left but only where the address does not have a shared entrance/ intercom.
The card will indicate what to do to have your goods re-delivered. If a card cannot be left at the delivery address, your goods will be left at your local depot and we will need to contact you to find out when to re-deliver. If you are out a second time the goods will be returned to us. Unfortunately, if we have to re-send the goods via the courier, we will have to charge you again for postage as we will be charged again.
Please ensure you supply a contact telephone number when you place an order so you can be contacted by us if needed. If you cannot be sure you will be in, you could leave the address of a neighbour in the 'Special delivery instructions' box at checkout. Or maybe use a work address. Framed baby casting kits must be picked up from the depot if you miss the second delivery. |
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| What happens if my item is damaged? |
| By signing for your goods you are agreeing that they have arrived intact and undamaged.
However, if you notify us of any damage by 2pm the next working day we may be able to send a replacement.
We require you to take a picture of the damaged item and email it to us.
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| Services & Prices |
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We use the following delivery methods: |
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Region |
Delivery service |
Expected delivery time from dispatch* |
Total Price |
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UK mainland <5kg
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Fedex UK |
Next day |
£5.75 (Standard) |
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UK non-mainland & remote <5kg |
Royal Mail Small Packets |
2-5 days |
£5.75 (Standard) |
Europe
<2kg ** |
Airmail |
2-5 days |
£10.75 |
Europe
<2kg ** |
International Signed For |
2-5 days |
£14.25 |
| Rest of World <2kg ** |
Airmail |
2-5 days |
£20.75 |
| Rest of World <2kg ** |
International Signed For |
2-5 days |
£24.25 |
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Other |
Standard parcels |
2-5 days |
Ask us for a quote. |
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*Delivery times are in working days and depend on the destination.
Service availability may change at short notice due to current events.
Deliveries are made Monday-Friday except public and bank holidays. If you need an item for Saturday we may be able to send it via Special Delivery for you.
**Click this ADDITIONAL CHARGES LINK to pay any extra charge to Europe/Rest of World. |
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| Fingerprint jewellery |
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Impression kits are sent out and returned for free via 1st class post. Your pieces should normally be sent out by Royal Mail's Special Delivery Next Day service 6-10 days after
the completed impressions and order form are returned to us. During busier times or postal strikes this time may increase but we will keep you informed.
This service includes insurance for up to £500.
If you have a special date that you need an item for, please let us know when you place your order.
Hallmarking will add an extra 7-10 days on to the turnaround time taking it to 3 weeks from when we receive your fingerprint impressions. |
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Copyright © 2004-2010 - Everlasting Castings Ltd. All rights reserved |
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