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Next Day Delivery*
We can usually deliver NEXT DAY for no extra charge - but please order by 11am AND give your deadline at checkout.
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Gift Wrapping £4
Add Gift Wrapping to your order at checkout 
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| Satisfied Customer | |
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Thanks so much for the excellent customer service we received during the order process.
I've never before encountered a company that put so much effort into checking (and even re-checking !) the fine details,
to ensure that everything was just as we wanted.
If only all people in all companies were as pleasant and professional to deal with as yourself. From start to finish it felt like we were dealing with a friend - nothing ever seemed to be any trouble. Karen, Staffordshire | |
| More testimonials... | |
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For Daddy's desk -
Desk frame casting kit - £29.50 
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Buy a baby casting kit today 
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| View Our New Baby Casting Gallery  |
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View our Picture Dome Jewellery gallery
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Buy a belly casting kit
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Gift Vouchers
Not sure what to choose or left it a bit late? 
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| Our Delivery Information |
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Our delivery service is provided by Fedex and Royal Mail, so you can be assured of a fast and secure delivery of the goods that you purchase from us.
Goods will normally be dispatched within 24 hours but during busy times it may take up to 3 days.
When you have placed your order, you will be contacted by email so that you know which day your parcel will be delivered.
Fedex deliveries can be tracked on their website using the consignment number provided.
If you need an item urgently, please email us at:
tam@everlastingcastings.co.uk and we will see what we can do. Please open your parcel as soon as you receive it to check that it is undamaged. You only have until 2pm the next working day to inform us of any damage. This is so we can claim from Fedex. |
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| What happens if I miss the courier delivery? | |||||
| There must be someone to sign for a courier delivery at the supplied delivery address. If you are out a card will be left but only where the address does not have a shared entrance/ intercom. The card will indicate what to do to have your goods re-delivered. If a card cannot be left at the delivery address, your goods will be left at your local depot and we will need to contact you to find out when to re-deliver. If you are out a second time the goods will be returned to us. Unfortunately, if we have to re-send the goods via the courier, we will have to charge you again for postage as we will be charged again. Please ensure you supply a contact telephone number when you place an order so you can be contacted by us if needed. If you cannot be sure you will be in, you could leave the address of a neighbour in the 'Special delivery instructions' box at checkout. Or maybe use a work address. Orders must be picked up from the local Fedex depot if you miss the second delivery. | |||||
| What happens if my item is damaged? | |||||
| By signing for your goods you are agreeing that they have arrived intact and undamaged. However, if you notify us of any damage by 2pm the next working day we may be able to send a replacement. We require you to take a picture of the damaged item and email it to us. | |||||
| What happens if my item is lost? | |||||
| Lost Royal Mail/Airmail items: If an item posted by Royal Mail (not courier) does not arrive we will need to wait 15 working days (from the due date of delivery) for UK 1st class parcels and 20 working days (from the due date of delivery) for European Airmail parcels before Royal Mail agree it is lost and not simply delayed. We will then instigate a claim with Royal Mail. Part of the process may involve Royal Mail contacting you to confirm that you have not received the parcel. We can only refund you once our claim with Royal Mail has been settled. (From years of experience, the parcels usually turn up within the time-frame). Airmail is not a trackable service but you can pay £5 extra per parcel for Airsure which is trackable. Fedex items: Fedex parcels rarely go missing as it is a fully tracked service! On the one occasion that something did go missing we put a stop to the delivery of that consignment and sent a replacement within 2 days. If you give us an incorrect address/postcode or missing parts to an address and the parcel goes missing, Everlasting Castings will not be held responsible. We have our sender address on every parcel so a parcel is likely to be returned to us rather than disappear! Please ensure that if the Delivery Address is different to the invoice/registered bank card address that you actually fill in the Delivery address boxes at checkout. There is a note to remind you of this at checkout. |
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| Services & Prices | |||||
| Mother's Day, Father's Day, Christmas and any other ordering deadlines will be shown on our home page. Please click here to see them. | |||||
| We use the following delivery methods. Please use it as a guide: | |||||
| Region | Delivery service | Expected delivery time from dispatch* | Total Price | ||
| UK mainland <5kg |
Fedex (mostly) Royal Mail Small Packets or Recorded Delivery |
Next day | £5.95 (Standard) | ||
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UK non-mainland & remote <2kg |
Royal Mail Small Packets or Recorded Delivery | 1-2 days | £5.95 (Standard) | ||
| UK non-mainland & remote 2-4kg |
Royal Mail Recorded Delivery |
1-2 days | £10.95** | ||
| BFPO <2kg | HM Forces Mail | 2-7 days | £5.95 (Standard) | ||
| BFPO 2-11kg | HM Forces Mail Parcel | 2-7 days | £12.95** | ||
| Europe <500g | Airmail | 2-5 days | £5.95 (Standard) | ||
| Europe 0.5-1kg | Airmail | 2-5 days | £7.95** | ||
| Europe 1-1.5kg | Airmail | 2-5 days | £10.95** | ||
| Europe 1.5-2kg | Airmail | 2-5 days | £12.95** | ||
| Other /areas and services | Ask us for a quote. | ||||
| *Delivery times are in working days and depend on the destination. Service availability may change at short notice due to current events. Deliveries are made Monday-Friday except public and bank holidays. If you need an item for Saturday we may be able to send it via Special Delivery for you but you must call us to arrange. | |||||
| **For additional postage amounts, above the Standard £5.95, please add a gift voucher to your cart to cover the extra charge. Or you will be emailed a link to the gift vouchers page, once you have ordered, to allow you to pay the extra charge. | |||||
| Please note: Most Baby casting kits (8 casts) with frames weigh over 3 kg. | |||||
| Fingerprint jewellery | |||||
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Impression kits are sent out and returned for free via 1st class post. Your finished items should normally be sent out by Royal Mail's Special Delivery Next Day service 6-12 days after
the useable fingerprint impressions and completed order form are returned to us. During busier times or postal strikes this time may increase but we will keep you informed.
This service includes insurance for up to £500. Individual charms will be sent via Royal Mail Recorded delivery. If you have a special date that you need an item for, please let us know when you place your order. You may also like to check that your impression has arrived back with us in time for your deadline as we do not routinely inform you of this. Hallmarking will add an extra 7-10 days on to the turnaround time taking it to 3 weeks from when we receive your useable fingerprint impressions. |
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| Copyright © 2004-2011 - Everlasting Castings Ltd. All rights reserved | |||||
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