Home > Luxury Hardwood Frames > 12x10" Single frames
Our stunning new range of luxury hardwood frames come in six colours with a deep solid wood moulding, curver inner edge and 5cm/2" depth for bigger casts.
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Our stunning new range of luxury hardwood frames come in six colours with a deep solid wood moulding, curver inner edge and 5cm/2" depth. They are professionally stained and lacquered in our bespoke framer's finishing shop and have been specifically designed for ease of use - perfect for hands and feet casts of all ages.
The frames comes ready-assembled so you don't have to deal with fiddly screws or loose panes of glass and it is easy to take the back off to mount your casts.The single rectangular aperture measures 27 x 22cm.Choose from several colours of precision-cut front and back mounts.The hardwood 12 x 10" single frames are suited to 4 casts of a newborn, 2-4 of a toddler, 1-2 of an older child or 1 of an adult.For trade enquiries email email@example.com
To help you decide which frame colour and paint combination to choose you can ask yourself a few questions, such as:
There must be someone to sign for a courier delivery at the supplied delivery address. If you are out a card will be left but only where the address does not have a shared entrance/ intercom. The card will indicate what to do to have your goods re-delivered. If a card cannot be left at the delivery address, your goods will be left at your local depot and we will need to contact you to find out when to re-deliver. If you are out a second time the goods will be returned to us. Unfortunately, if we have to re-send the goods via the courier, we will have to charge you again for postage as we will be charged again. We may also be charged to have the goods stored at your local depot or returned to us. We would have to pass this cost on to you. Orders can be picked up from the local depot if you miss the second delivery.
By signing for your goods you are agreeing that they have arrived intact and undamaged. You must, however, notify us of any damage by 2pm the next day so we can claim from the courier and get them to pay for the replacement. We require you to take a picture of the damaged item and packaging and email it to us. We will usually arrange for the damaged item to be collected from you and returned to us at which point we can send a replacement.
If you pay for an Express 2 day service but receive your item within the standard delivery time-frame of 4 days, we will refund the difference between the Express and Standard delivery charge (usually £2) to you - unless the delay is due to circumstances beyond our control E.g. Parcel mis-sort, bad weather, incorrect postcode or incomplete address given etc.
Lost Royal Mail/Airmail items: If an item posted by Royal Mail (not courier) does not arrive we will need to wait 15 working days (from the due date of delivery) for UK 1st class parcels, 20 working days (from the due date of delivery) for European Airmail parcels and 25 working days (from the due date of delivery) for Rest of the World before Royal Mail agree it is lost and not simply delayed. We will then instigate a claim with Royal Mail. Part of the process may involve Royal Mail contacting you to confirm that you have not received the parcel. We can only refund you once our claim with Royal Mail has been settled. (From years of experience, the parcels usually turn up within the time-frame). Airmail is not a trackable service but you can pay £5.40 extra per parcel for Airsure which is trackable. Courier items: Courier parcels rarely go missing as it is a fully tracked service! On the one occasion that something did go missing we put a stop to the delivery of that consignment and sent a replacement within 2 days. If you give us an incorrect address/postcode or missing parts to an address and the parcel is delayed or goes missing, Everlasting Castings will not be held responsible. The alphabetical letters in a postcode must be in uppercase as this is the format required by all of our couriers. We have our sender address on every parcel so a parcel is likely to be returned to us rather than disappear! Please ensure that if the Delivery Address is different to the invoice/registered bank card address that you actually fill in the Delivery address boxes at checkout.
Impression kits are sent out and returned for free via 1st class post. Your finished items should normally be sent out by Royal Mail's Special Delivery Next Day service 6-12 days after the useable fingerprint impressions and completed order form are returned to us. During busier times or postal strikes this time may increase but we will keep you informed. This service includes insurance for up to £500. Individual charms will be sent via Royal Mail Recorded delivery. If you have a special date that you need an item for, please let us know when you place your order. You may also like to check that your impression has arrived back with us in time for your deadline as we do not routinely inform you of this. If an item is lost or damaged we would explain the process of how to claim from Royal Mail and provide you with an invoice.
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